Troubleshooting

Microsoft Updates Recommendations
The issue: There are security holes found in Microsoft software every day.   - Microsoft is very familiar with their software and good about releasing patches to plug these holes on a regular basis.  - Microsoft is Not familiar with the other software that has been loaded on your computer which has customized Windows files.    - It is very ...
microsoft
updates
software
Logging Off A Terminal Services Session
Issue: Connecting into a company’s server via Terminal Services requires a license. The server holds the licenses purchased by the company. When all of the company’s licenses are in use, the next person to try and login, will be rejected. If a person exits a Terminal Services session incorrectly, the server thinks that person is still logged i...
logging off
Terminal Services
restart
disconnect
Troubleshooting Poynt General Issues
Details: There are 3 operations we recommend you perform if you ever experience any of these issues; terminal freezes, network errors, random reboots, slow response, lagging, etc... The terminal should be powered on, charging on the dock and connected to a WiFi network before beginning these steps. If you have an Ethernet cable connected to th...
poynt
Terminal
troubleshoot
issues
system refresh
reboot
network refresh
user refresh
freeze
errors
slow response
lagging
Cannot connect to SQL
Issue:  When logging into Evosus, you receive the following error:  - This is not a system down issue. This error occurs whenever there's a block of communication between the computer and the server: internet is down, cord becomes unplugged, cord is bad, firewall blocking, etc.  Troubleshooting steps: Step 1: Type in what ...
Blank
Cannot login
SQL
SQL Error
no companies found
Help
server setup
GL Out of Balance Error Message
Issue:  In Evosus, during POS transactions, you may receive a GL out of balance message when trying to post/initiate the posting process. You will see this error message on the pre-posting report. The bottom half of the report (as shown) will confirm the out of balance because the debit and credit should match. This can happen anywhere within ...
GL
out of balance
Pre Posting Report
POS
debits
credits