You received an SOI from a Vendor, but it was the incorrect part and now you need to send it back to the Vendor. However, you are getting a message stating that you are unable to Add SOI's for Warranty/RGA. How can you create an RGA for this product?
We recommend the following to properly create an RGA for SOIs:
Step 1: Receive your SOI(s) on your Purchase Order (if not done already)
Step 2: Remove the SOI(s) from the Sales/Service Order. This will convert the SOI(s) to the Non-Stock Item Type.
Step 3: You can find the Non-Stock Item Code from Searching the Inventory Tree where the SOI Product Line resides OR by going to the Purchase Order > Item Receipts > Use this Item Code.
Step 4: Using the Non-Stock Item Code you can then create an RGA to send to the Vendor.
What if you already delivered the SOI on the order?
- If you have already delivered the SOI's on the order then you can create a return order linking the SOI's which will then convert the SOI's into Non-Stock Items in the Pending Returns Queue where you can then Click Send to Vendor/RGA.
Unless explicitly stated, this topic documents the most recent version of Evosus Business Enterprise. If you're not using the latest version, go here to download it.
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